Unlock the power of critical thinking with Kepner-Tregoe to up your game in incident & problem management
Join us for a transformative 2-hour KT Discovery webinar designed exclusively for IT professionals in financial services, banking and IT.
What You’ll Gain from the Webinar:
1. Discover the Power of Effective Questioning
Learn how to ask the right questions to uncover root causes and drive effective problem resolution
Understand the intent of questions and how it helps in reducing time-to-resolution and service costs
2. Introduction to Kepner-Tregoe’s Systematic & Structured Approach for Critical Thinking
Overview of how KT’s structured approach can improve your incident and problem management processes
Explore success stories showcasing significant reductions in MTTR and enhanced operational efficiency
3. Critical Thinking Towards Efficient & Effective Incident & Problem Management
The importance of making thinking visible and how to capitalize on it
Improve the consistency and efficacy of using “common” language independent of technology
Webinar Details:
Date: 15th Aug 2024
Time: 3pm – 5pm
Presenter
Edmund is a KT expert skilled in developing managers and engineers in critical-thinking processes. He has delivered numerous programs in issue resolution and facilitated key KT technologies such as Problem Solving and Decision Making (PSDM), Analytic Trouble Shooting (ATS), Problem Management (PM), and Major Incident Management (MIM). Using tools like Lean, Six Sigma, and his excellent critical thinking skills, Edmund helps clients improve production lead times and reduce process waste.
He has led skill development for clients across various industries and countries, coaching critical thinkers at all organizational levels. Besides training, Edmund has developed program leaders in multiple industries, enabling them to lead workshops and apply KT methodologies effectively within their organizations.
Unlock the power of critical thinking with Kepner-Tregoe to up your game in incident & problem management
Join us for a transformative 2-hour KT Discovery webinar designed exclusively for IT professionals in financial services, banking and IT.
What You’ll Gain from the Webinar:
1. Discover the Power of Effective Questioning
Learn how to ask the right questions to uncover root causes and drive effective problem resolution
Understand the intent of questions and how it helps in reducing time-to-resolution and service costs
2. Introduction to Kepner-Tregoe’s Systematic & Structured Approach for Critical Thinking
Overview of how KT’s structured approach can improve your incident and problem management processes
Explore success stories showcasing significant reductions in MTTR and enhanced operational efficiency
3. Critical Thinking Towards Efficient & Effective Incident & Problem Management
The importance of making thinking visible and how to capitalize on it
Improve the consistency and efficacy of using “common” language independent of technology
Webinar Details:
Date: 15th Aug 2024
Time: 3pm – 5pm
Presenter
Edmund is a KT expert skilled in developing managers and engineers in critical-thinking processes. He has delivered numerous programs in issue resolution and facilitated key KT technologies such as Problem Solving and Decision Making (PSDM), Analytic Trouble Shooting (ATS), Problem Management (PM), and Major Incident Management (MIM). Using tools like Lean, Six Sigma, and his excellent critical thinking skills, Edmund helps clients improve production lead times and reduce process waste.
He has led skill development for clients across various industries and countries, coaching critical thinkers at all organizational levels. Besides training, Edmund has developed program leaders in multiple industries, enabling them to lead workshops and apply KT methodologies effectively within their organizations.
Unlock the power of critical thinking with Kepner-Tregoe to up your game in incident & problem management
Join us for a transformative 2-hour KT Discovery webinar designed exclusively for IT professionals in financial services, banking and IT.
What You’ll Gain from the Webinar:
1. Discover the Power of Effective Questioning
Learn how to ask the right questions to uncover root causes and drive effective problem resolution
Understand the intent of questions and how it helps in reducing time-to-resolution and service costs
2. Introduction to Kepner-Tregoe’s Systematic & Structured Approach for Critical Thinking
Overview of how KT’s structured approach can improve your incident and problem management processes
Explore success stories showcasing significant reductions in MTTR and enhanced operational efficiency
3. Critical Thinking Towards Efficient & Effective Incident & Problem Management
The importance of making thinking visible and how to capitalize on it
Improve the consistency and efficacy of using “common” language independent of technology
Webinar Details:
Date: 15th Aug 2024
Time: 3pm – 5pm
Presenter
Edmund is a KT expert skilled in developing managers and engineers in critical-thinking processes. He has delivered numerous programs in issue resolution and facilitated key KT technologies such as Problem Solving and Decision Making (PSDM), Analytic Trouble Shooting (ATS), Problem Management (PM), and Major Incident Management (MIM). Using tools like Lean, Six Sigma, and his excellent critical thinking skills, Edmund helps clients improve production lead times and reduce process waste.
He has led skill development for clients across various industries and countries, coaching critical thinkers at all organizational levels. Besides training, Edmund has developed program leaders in multiple industries, enabling them to lead workshops and apply KT methodologies effectively within their organizations.
Unlock the power of critical thinking with Kepner-Tregoe to up your game in incident & problem management
Join us for a transformative 2-hour KT Discovery webinar designed exclusively for IT professionals in financial services, banking and IT.
What You’ll Gain from the Webinar:
1. Discover the Power of Effective Questioning
Learn how to ask the right questions to uncover root causes and drive effective problem resolution
Understand the intent of questions and how it helps in reducing time-to-resolution and service costs
2. Introduction to Kepner-Tregoe’s Systematic & Structured Approach for Critical Thinking
Overview of how KT’s structured approach can improve your incident and problem management processes
Explore success stories showcasing significant reductions in MTTR and enhanced operational efficiency
3. Critical Thinking Towards Efficient & Effective Incident & Problem Management
The importance of making thinking visible and how to capitalize on it
Improve the consistency and efficacy of using “common” language independent of technology
Webinar Details:
Date: 15th Aug 2024
Time: 3pm – 5pm
Presenter
Edmund is a KT expert skilled in developing managers and engineers in critical-thinking processes. He has delivered numerous programs in issue resolution and facilitated key KT technologies such as Problem Solving and Decision Making (PSDM), Analytic Trouble Shooting (ATS), Problem Management (PM), and Major Incident Management (MIM). Using tools like Lean, Six Sigma, and his excellent critical thinking skills, Edmund helps clients improve production lead times and reduce process waste.
He has led skill development for clients across various industries and countries, coaching critical thinkers at all organizational levels. Besides training, Edmund has developed program leaders in multiple industries, enabling them to lead workshops and apply KT methodologies effectively within their organizations.
Entfesseln Sie die Kraft des kritischen Denkens mit Kepner-Tregoe, um Ihr Spiel bei der Verwaltung von Vorfällen und Problemen zu verbessern.
Nehmen Sie an einem 2-stündigen KT Discovery-Webinar teil, das sich ausschließlich an IT-Experten aus den Bereichen Finanzdienstleistungen, Banken und IT richtet.
Was Sie aus dem Webinar mitnehmen werden:
1. Entdecken Sie die Macht des effektiven Fragens
Lernen Sie, wie Sie die richtigen Fragen stellen, um die Ursachen aufzudecken und eine effektive Problemlösung zu erreichen.
Verstehen Sie den Zweck von Fragen und wie sie dazu beitragen, die Zeit bis zur Lösung des Problems und die Servicekosten zu reduzieren.
2. Einführung in den systematischen und strukturierten Ansatz für kritisches Denken von Kepner-Tregoe
Überblick darüber, wie der strukturierte Ansatz von KT Ihre Vorfall- und Problemmanagementprozesse verbessern kann
Entdecken Sie Erfolgsgeschichten, die eine deutliche Reduzierung der MTTR und eine verbesserte betriebliche Effizienz zeigen
3. Kritisches Denken für ein effizientes und effektives Management von Vorfällen und Problemen
Wie wichtig es ist, das Denken sichtbar zu machen und wie Sie daraus Kapital schlagen können
Verbessern Sie die Konsistenz und Effizienz der Verwendung einer “gemeinsamen” Sprache unabhängig von der Technologie
Details zum Webinar:
Datum:15. Aug 2024 Uhrzeit: 15:00 – 17:00
Referent
Edmund ist ein WT-Experte, der in der Entwicklung von Managern und Ingenieuren in kritischen Denkprozessen erfahren ist. Er hat zahlreiche Programme zur Problemlösung durchgeführt und wichtige KT-Technologien wie Problem Solving and Decision Making (PSDM), Analytic Trouble Shooting (ATS), Problem Management (PM) und Major Incident Management (MIM) vermittelt. Mit Werkzeugen wie Lean, Six Sigma und seinen hervorragenden Fähigkeiten zum kritischen Denken hilft Edmund seinen Kunden, die Produktionsdurchlaufzeiten zu verbessern und Prozessabfälle zu reduzieren.
Er hat die Entwicklung von Fähigkeiten für Kunden aus verschiedenen Branchen und Ländern geleitet und dabei kritische Denker auf allen Organisationsebenen gecoacht. Neben der Ausbildung hat Edmund Programmleiter in verschiedenen Branchen entwickelt, die in der Lage sind, Workshops zu leiten und WT-Methoden in ihren Unternehmen effektiv anzuwenden.
