{"id":61019,"date":"2021-09-03T17:00:00","date_gmt":"2021-09-03T17:00:00","guid":{"rendered":"https:\/\/staging.kepner-tregoe.com\/blogs\/warum-uebergaben-im-it-service-management-wichtig-sind\/"},"modified":"2025-08-13T19:38:07","modified_gmt":"2025-08-13T19:38:07","slug":"warum-uebergaben-im-it-service-management-wichtig-sind","status":"publish","type":"post","link":"https:\/\/staging.kepner-tregoe.com\/de\/blogs\/warum-uebergaben-im-it-service-management-wichtig-sind\/","title":{"rendered":"Why Handoffs are Important in IT Service Management"},"content":{"rendered":"\n

Fumbling the Flow of Information Can Lose the Race<\/h2>\n\n

by Michael Barna, Kepner-Tregoe<\/a><\/em><\/p>\n\n

Fumbling the baton in a relay race costs precious seconds; dropping it means disqualification. In gridiron football, completing a downfield pass can mean the difference between victory and defeat. Of course, incomplete handoffs are not limited to sports. Like dropping the ball in a game, fumbling the flow of information in business is a losing proposition. <\/em><\/p>\n\n

\"\"<\/figure>\n\n

In IT Service Operations, where technical teams can face major incidents that risk millions of dollars, improving the flow of information is critical for improving the customer experience. Essentially IT Service Operations can be observed through three lenses. <\/p>\n\n

Lens 1 \u2013 Respond\/Restore<\/h3>\n\n

When a particular service drops out unexpectedly, Incident Management responds to control the bleeding and return the customer to a level of normal performance. When users can again do what they need to do, Incident Management closes the case or transitions the issue to Problem Management for post-mortem review. <\/p>\n\n

Lens 2 \u2013 Resolve\/Fix<\/h3>\n\n

Problem Management then works the \u201csymptom\u201d through to a true root cause, closing any remaining knowledge gaps from Lens 1 and compiling a solution of action items to eliminate the root cause and set the stage for continuous service improvement (CSI). They then transition these action items over to the Change Management and CSI functions, who work to implement them and enhance the business environment. <\/p>\n\n

Lens 3 \u2013 Prevent\/Improve<\/h3>\n\n

Change Management, following good project management practices, implements those action items into the production environment with the goal of leveraging the knowledge gained to reduce recurring incidents and go from saying, \u201cWe\u2019ve solved it!\u201d to, \u201cWe\u2019ve learned from this and can optimize the customer experience.\u201d<\/p>\n\n

Each of these three lenses creates reusable knowledge to help deflect future incidents and help customers solve more issues for themselves. At least, that is the goal. <\/p>\n\n

However, all this is predicated on effective collaboration and end-to-end information flow, across all three lenses. Good information flow requires that data is captured in a cohesive, easy-to-follow format as it journeys through the IT service process. <\/p>\n\n

The journey begins at the frontline with the SOS call from the customer. Team members should ask open-ended discovery questions that clarify the customer\u2019s situation and separate facts from assumptions. If a true performance degradation has been verified, the incident team should then document a clear object\/defect problem statement (or incident symptom statement) and begin classifying what facts are known about the issue. <\/p>\n\n

We advise incident teams to organize information into What\/Where\/When\/Extent.<\/em> Presenting the information in this way helps teams eliminate false causes, by creating a relevant list of things to check that quickly leads toward the right restorative action to repair service, ideally, on the first try.<\/p>\n\n

Having all data logged in a structured workspace makes it a lot less burdensome when executives jump on the bridge to get an update, minimizes confusion when shifts change and helps ensure there is no lag in making progress.<\/p>\n\n

Determining The Appropriate Handoff Path<\/h2>\n\n

During the lifecycle of an incident, an Incident Manager may need to pass control of an ongoing incident to another team member at shift end, when other duties interfere or if the incident needs to be escalated to a more experienced facilitator. For an incident that is complete, there are three paths for handover. Close the case and move on, hand it over to Problem Management, or hand it over directly to Continuous Service Improvement\/Change Management. <\/p>\n\n

Every incident does not get passed onto Problem Management. While the test of Incident Management\u2019s success is the user\u2019s verification their service has been restored, there are two follow-up questions to determine if a problem record must be opened: <\/p>\n\n

    \n
  • Is the cause of the incident still unknown?<\/li>\n\n\n\n
  • Do we actually need to know the root cause to take effective actions?<\/li>\n<\/ul>\n\n

    Both questions must be answered \u201cyes\u201d to trigger a handover to Problem Management. Not every incident requires a post-mortem analysis. Technical organizations should balance the need for further information, relative to the effort it would take to pursue it. What will we do with the knowledge of true root cause if we keep digging? How will we leverage it? Is it imperative we know root cause to be able to take effective actions at improving the business environment, or would it simply be a data expedition for inquiring minds and likely nothing more? In some cases, it may be more productive to close the ticket and move on. In others, the Problem Management team needs to step in. <\/p>\n\n

    Ideally, Incident Management logs the information in a way that not only helps stabilize the environment but enables Problem Management to do their job. The Problem team should not have to ping the customer again to re-ask data-gathering questions that should have been asked during Lens 1. They should be able to take the storyboard directly from Incident\u2019s hands and continue building on the template. To optimize the handoff, the Incident team should document their thoughts around cause, where else there could be problems because of the incident and what identical things may require the same fix. Setting up the Problem Management team for success involves the Incident team taking a \u201cbrain dump\u201d of what they know at that time. Their insights can help reduce time spent in post-incident and root cause analysis meetings. <\/p>\n\n

    Regardless of whether one Incident Manager is handing off to another, the Incident team is passing the baton to Problem Management or Problem Management is escalating its solutions to Change and Release Management for implementation, the output should be data captured and uploaded to the Knowledge base. Each \u201clens\u201d of IT Service Operations has a critical role to play in writing the story that answers, \u201cWhat happened?\u201d and \u201cWhat did we do about it?\u201d To that end, it will not do anyone justice, including the customer, if each lens fumbles the hand offs and must reset and re-do the last team\u2019s work. Asking effective questions and documenting the answers well can improve communications, make handovers less painful, increase shared knowledge, decrease future incidents and, ultimately, improve the customer experience. <\/p>\n\n

    \u00dcber Kepner-Tregoe<\/h3>\n\n

    Das 1958 gegr\u00fcndete Unternehmen Kepner-Tregoe, das auf bahnbrechenden Forschungsergebnissen dar\u00fcber basiert, wie Menschen denken, Probleme l\u00f6sen und Entscheidungen treffen, bietet eine einzigartige Kombination aus Trainings- und Beratungsdienstleistungen zur Verbesserung von Qualit\u00e4t und Effektivit\u00e4t bei gleichzeitiger Senkung der Gesamtkosten. Die KT-Methode wird auf allen Ebenen der Kundenunternehmen eingesetzt: zur Umsetzung von Strategien, zur kontinuierlichen Verbesserung, zur Steigerung der Kundenzufriedenheit und zur F\u00f6rderung einer effektiven Probleml\u00f6sung im gesamten Unternehmen. <\/p>\n","protected":false},"excerpt":{"rendered":"

    Fumbling the Flow of Information Can Lose the Race by Michael Barna, Kepner-Tregoe Fumbling the baton in a relay race costs precious seconds; dropping it means disqualification. In gridiron football, completing a downfield pass can mean the difference between victory and defeat. Of course, incomplete handoffs are not limited to sports. Like dropping the ball […]<\/p>\n","protected":false},"author":8,"featured_media":2488,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[208,216],"tags":[],"ppma_author":[64],"class_list":["post-61019","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-incident-response-de","category-service-operations-itsm"],"acf":[],"yoast_head":"\nWhy Handoffs are Important in IT Service Management - Kepner-Tregoe<\/title>\n<meta name=\"description\" content=\"Like dropping the baton in a race, fumbling the flow of information in business is a losing proposition. In IT Service Operations, where technical teams can face major incidents that risk millions of dollars, improving the flow of information is critical for improving the customer experience.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Why Handoffs are Important in IT Service Management\" \/>\n<meta property=\"og:description\" content=\"Like dropping the baton in a race, fumbling the flow of information in business is a losing proposition. In IT Service Operations, where technical teams can face major incidents that risk millions of dollars, improving the flow of information is critical for improving the customer experience.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/staging.kepner-tregoe.com\/de\/blogs\/warum-uebergaben-im-it-service-management-wichtig-sind\/\" \/>\n<meta property=\"og:site_name\" content=\"Kepner-Tregoe\" \/>\n<meta property=\"article:published_time\" content=\"2021-09-03T17:00:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-08-13T19:38:07+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/staging.kepner-tregoe.com\/wp-content\/uploads\/2025\/06\/relay.jpeg\" \/>\n\t<meta property=\"og:image:width\" content=\"600\" \/>\n\t<meta property=\"og:image:height\" content=\"400\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Anna Long\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Verfasst von\" \/>\n\t<meta name=\"twitter:data1\" content=\"Anna Long\" \/>\n\t<meta name=\"twitter:label2\" content=\"Gesch\u00e4tzte Lesezeit\" \/>\n\t<meta name=\"twitter:data2\" content=\"5\u00a0Minuten\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/staging.kepner-tregoe.com\\\/de\\\/blogs\\\/warum-uebergaben-im-it-service-management-wichtig-sind\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/staging.kepner-tregoe.com\\\/de\\\/blogs\\\/warum-uebergaben-im-it-service-management-wichtig-sind\\\/\"},\"author\":{\"name\":\"anna_admin\",\"@id\":\"https:\\\/\\\/staging.kepner-tregoe.com\\\/de\\\/#\\\/schema\\\/person\\\/8f4847366ba436e80edee67fe3a3fb9e\"},\"headline\":\"Why Handoffs are Important in IT Service Management\",\"datePublished\":\"2021-09-03T17:00:00+00:00\",\"dateModified\":\"2025-08-13T19:38:07+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/staging.kepner-tregoe.com\\\/de\\\/blogs\\\/warum-uebergaben-im-it-service-management-wichtig-sind\\\/\"},\"wordCount\":1101,\"publisher\":{\"@id\":\"https:\\\/\\\/staging.kepner-tregoe.com\\\/de\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/staging.kepner-tregoe.com\\\/de\\\/blogs\\\/warum-uebergaben-im-it-service-management-wichtig-sind\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/staging.kepner-tregoe.com\\\/wp-content\\\/uploads\\\/2025\\\/06\\\/relay.jpeg\",\"articleSection\":[\"Incident Response\",\"Service Operations & ITSM\"],\"inLanguage\":\"de\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/staging.kepner-tregoe.com\\\/de\\\/blogs\\\/warum-uebergaben-im-it-service-management-wichtig-sind\\\/\",\"url\":\"https:\\\/\\\/staging.kepner-tregoe.com\\\/de\\\/blogs\\\/warum-uebergaben-im-it-service-management-wichtig-sind\\\/\",\"name\":\"Why Handoffs are Important in IT Service Management - Kepner-Tregoe\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/staging.kepner-tregoe.com\\\/de\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/staging.kepner-tregoe.com\\\/de\\\/blogs\\\/warum-uebergaben-im-it-service-management-wichtig-sind\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/staging.kepner-tregoe.com\\\/de\\\/blogs\\\/warum-uebergaben-im-it-service-management-wichtig-sind\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/staging.kepner-tregoe.com\\\/wp-content\\\/uploads\\\/2025\\\/06\\\/relay.jpeg\",\"datePublished\":\"2021-09-03T17:00:00+00:00\",\"dateModified\":\"2025-08-13T19:38:07+00:00\",\"description\":\"Like dropping the baton in a race, fumbling the flow of information in business is a losing proposition. In IT Service Operations, where technical teams can face major incidents that risk millions of dollars, improving the flow of information is critical for improving the customer experience.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/staging.kepner-tregoe.com\\\/de\\\/blogs\\\/warum-uebergaben-im-it-service-management-wichtig-sind\\\/#breadcrumb\"},\"inLanguage\":\"de\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/staging.kepner-tregoe.com\\\/de\\\/blogs\\\/warum-uebergaben-im-it-service-management-wichtig-sind\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"de\",\"@id\":\"https:\\\/\\\/staging.kepner-tregoe.com\\\/de\\\/blogs\\\/warum-uebergaben-im-it-service-management-wichtig-sind\\\/#primaryimage\",\"url\":\"https:\\\/\\\/staging.kepner-tregoe.com\\\/wp-content\\\/uploads\\\/2025\\\/06\\\/relay.jpeg\",\"contentUrl\":\"https:\\\/\\\/staging.kepner-tregoe.com\\\/wp-content\\\/uploads\\\/2025\\\/06\\\/relay.jpeg\",\"width\":600,\"height\":400,\"caption\":\"relay baton being passed on\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/staging.kepner-tregoe.com\\\/de\\\/blogs\\\/warum-uebergaben-im-it-service-management-wichtig-sind\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/staging.kepner-tregoe.com\\\/de\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Why Handoffs are Important in IT Service Management\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/staging.kepner-tregoe.com\\\/de\\\/#website\",\"url\":\"https:\\\/\\\/staging.kepner-tregoe.com\\\/de\\\/\",\"name\":\"Kepner-Tregoe\",\"description\":\"Leaders in problem solving\",\"publisher\":{\"@id\":\"https:\\\/\\\/staging.kepner-tregoe.com\\\/de\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/staging.kepner-tregoe.com\\\/de\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"de\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/staging.kepner-tregoe.com\\\/de\\\/#organization\",\"name\":\"Kepner-Tregoe\",\"url\":\"https:\\\/\\\/staging.kepner-tregoe.com\\\/de\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"de\",\"@id\":\"https:\\\/\\\/staging.kepner-tregoe.com\\\/de\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/staging.kepner-tregoe.com\\\/wp-content\\\/uploads\\\/2025\\\/06\\\/kepner-tregoe-logo.png\",\"contentUrl\":\"https:\\\/\\\/staging.kepner-tregoe.com\\\/wp-content\\\/uploads\\\/2025\\\/06\\\/kepner-tregoe-logo.png\",\"width\":264,\"height\":38,\"caption\":\"Kepner-Tregoe\"},\"image\":{\"@id\":\"https:\\\/\\\/staging.kepner-tregoe.com\\\/de\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.linkedin.com\\\/company\\\/14495\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/staging.kepner-tregoe.com\\\/de\\\/#\\\/schema\\\/person\\\/8f4847366ba436e80edee67fe3a3fb9e\",\"name\":\"anna_admin\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"de\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/b4ffec7cf43600d91020ddea022b2762fc6bbe417ce60a0fae72f1d58d80f115?s=96&d=mm&r=g5898dcc3555297de2c873dcf9cc27998\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/b4ffec7cf43600d91020ddea022b2762fc6bbe417ce60a0fae72f1d58d80f115?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/b4ffec7cf43600d91020ddea022b2762fc6bbe417ce60a0fae72f1d58d80f115?s=96&d=mm&r=g\",\"caption\":\"anna_admin\"},\"url\":\"https:\\\/\\\/staging.kepner-tregoe.com\\\/de\\\/blogs\\\/author\\\/along\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Why Handoffs are Important in IT Service Management - Kepner-Tregoe","description":"Like dropping the baton in a race, fumbling the flow of information in business is a losing proposition. In IT Service Operations, where technical teams can face major incidents that risk millions of dollars, improving the flow of information is critical for improving the customer experience.","robots":{"index":"noindex","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"de_DE","og_type":"article","og_title":"Why Handoffs are Important in IT Service Management","og_description":"Like dropping the baton in a race, fumbling the flow of information in business is a losing proposition. In IT Service Operations, where technical teams can face major incidents that risk millions of dollars, improving the flow of information is critical for improving the customer experience.","og_url":"https:\/\/staging.kepner-tregoe.com\/de\/blogs\/warum-uebergaben-im-it-service-management-wichtig-sind\/","og_site_name":"Kepner-Tregoe","article_published_time":"2021-09-03T17:00:00+00:00","article_modified_time":"2025-08-13T19:38:07+00:00","og_image":[{"width":600,"height":400,"url":"https:\/\/staging.kepner-tregoe.com\/wp-content\/uploads\/2025\/06\/relay.jpeg","type":"image\/jpeg"}],"author":"Anna Long","twitter_card":"summary_large_image","twitter_misc":{"Verfasst von":"Anna Long","Gesch\u00e4tzte Lesezeit":"5\u00a0Minuten"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/staging.kepner-tregoe.com\/de\/blogs\/warum-uebergaben-im-it-service-management-wichtig-sind\/#article","isPartOf":{"@id":"https:\/\/staging.kepner-tregoe.com\/de\/blogs\/warum-uebergaben-im-it-service-management-wichtig-sind\/"},"author":{"name":"anna_admin","@id":"https:\/\/staging.kepner-tregoe.com\/de\/#\/schema\/person\/8f4847366ba436e80edee67fe3a3fb9e"},"headline":"Why Handoffs are Important in IT Service Management","datePublished":"2021-09-03T17:00:00+00:00","dateModified":"2025-08-13T19:38:07+00:00","mainEntityOfPage":{"@id":"https:\/\/staging.kepner-tregoe.com\/de\/blogs\/warum-uebergaben-im-it-service-management-wichtig-sind\/"},"wordCount":1101,"publisher":{"@id":"https:\/\/staging.kepner-tregoe.com\/de\/#organization"},"image":{"@id":"https:\/\/staging.kepner-tregoe.com\/de\/blogs\/warum-uebergaben-im-it-service-management-wichtig-sind\/#primaryimage"},"thumbnailUrl":"https:\/\/staging.kepner-tregoe.com\/wp-content\/uploads\/2025\/06\/relay.jpeg","articleSection":["Incident Response","Service Operations & ITSM"],"inLanguage":"de"},{"@type":"WebPage","@id":"https:\/\/staging.kepner-tregoe.com\/de\/blogs\/warum-uebergaben-im-it-service-management-wichtig-sind\/","url":"https:\/\/staging.kepner-tregoe.com\/de\/blogs\/warum-uebergaben-im-it-service-management-wichtig-sind\/","name":"Why Handoffs are Important in IT Service Management - Kepner-Tregoe","isPartOf":{"@id":"https:\/\/staging.kepner-tregoe.com\/de\/#website"},"primaryImageOfPage":{"@id":"https:\/\/staging.kepner-tregoe.com\/de\/blogs\/warum-uebergaben-im-it-service-management-wichtig-sind\/#primaryimage"},"image":{"@id":"https:\/\/staging.kepner-tregoe.com\/de\/blogs\/warum-uebergaben-im-it-service-management-wichtig-sind\/#primaryimage"},"thumbnailUrl":"https:\/\/staging.kepner-tregoe.com\/wp-content\/uploads\/2025\/06\/relay.jpeg","datePublished":"2021-09-03T17:00:00+00:00","dateModified":"2025-08-13T19:38:07+00:00","description":"Like dropping the baton in a race, fumbling the flow of information in business is a losing proposition. In IT Service Operations, where technical teams can face major incidents that risk millions of dollars, improving the flow of information is critical for improving the customer experience.","breadcrumb":{"@id":"https:\/\/staging.kepner-tregoe.com\/de\/blogs\/warum-uebergaben-im-it-service-management-wichtig-sind\/#breadcrumb"},"inLanguage":"de","potentialAction":[{"@type":"ReadAction","target":["https:\/\/staging.kepner-tregoe.com\/de\/blogs\/warum-uebergaben-im-it-service-management-wichtig-sind\/"]}]},{"@type":"ImageObject","inLanguage":"de","@id":"https:\/\/staging.kepner-tregoe.com\/de\/blogs\/warum-uebergaben-im-it-service-management-wichtig-sind\/#primaryimage","url":"https:\/\/staging.kepner-tregoe.com\/wp-content\/uploads\/2025\/06\/relay.jpeg","contentUrl":"https:\/\/staging.kepner-tregoe.com\/wp-content\/uploads\/2025\/06\/relay.jpeg","width":600,"height":400,"caption":"relay baton being passed on"},{"@type":"BreadcrumbList","@id":"https:\/\/staging.kepner-tregoe.com\/de\/blogs\/warum-uebergaben-im-it-service-management-wichtig-sind\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/staging.kepner-tregoe.com\/de\/"},{"@type":"ListItem","position":2,"name":"Why Handoffs are Important in IT Service Management"}]},{"@type":"WebSite","@id":"https:\/\/staging.kepner-tregoe.com\/de\/#website","url":"https:\/\/staging.kepner-tregoe.com\/de\/","name":"Kepner-Tregoe","description":"Leaders in problem solving","publisher":{"@id":"https:\/\/staging.kepner-tregoe.com\/de\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/staging.kepner-tregoe.com\/de\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"de"},{"@type":"Organization","@id":"https:\/\/staging.kepner-tregoe.com\/de\/#organization","name":"Kepner-Tregoe","url":"https:\/\/staging.kepner-tregoe.com\/de\/","logo":{"@type":"ImageObject","inLanguage":"de","@id":"https:\/\/staging.kepner-tregoe.com\/de\/#\/schema\/logo\/image\/","url":"https:\/\/staging.kepner-tregoe.com\/wp-content\/uploads\/2025\/06\/kepner-tregoe-logo.png","contentUrl":"https:\/\/staging.kepner-tregoe.com\/wp-content\/uploads\/2025\/06\/kepner-tregoe-logo.png","width":264,"height":38,"caption":"Kepner-Tregoe"},"image":{"@id":"https:\/\/staging.kepner-tregoe.com\/de\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.linkedin.com\/company\/14495"]},{"@type":"Person","@id":"https:\/\/staging.kepner-tregoe.com\/de\/#\/schema\/person\/8f4847366ba436e80edee67fe3a3fb9e","name":"anna_admin","image":{"@type":"ImageObject","inLanguage":"de","@id":"https:\/\/secure.gravatar.com\/avatar\/b4ffec7cf43600d91020ddea022b2762fc6bbe417ce60a0fae72f1d58d80f115?s=96&d=mm&r=g5898dcc3555297de2c873dcf9cc27998","url":"https:\/\/secure.gravatar.com\/avatar\/b4ffec7cf43600d91020ddea022b2762fc6bbe417ce60a0fae72f1d58d80f115?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/b4ffec7cf43600d91020ddea022b2762fc6bbe417ce60a0fae72f1d58d80f115?s=96&d=mm&r=g","caption":"anna_admin"},"url":"https:\/\/staging.kepner-tregoe.com\/de\/blogs\/author\/along\/"}]}},"authors":[{"term_id":64,"user_id":8,"is_guest":0,"slug":"along","display_name":"Anna Long","avatar_url":"https:\/\/secure.gravatar.com\/avatar\/b4ffec7cf43600d91020ddea022b2762fc6bbe417ce60a0fae72f1d58d80f115?s=96&d=mm&r=g","0":null,"1":"","2":"","3":"","4":"","5":"","6":"","7":"","8":""}],"_links":{"self":[{"href":"https:\/\/staging.kepner-tregoe.com\/de\/wp-json\/wp\/v2\/posts\/61019","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/staging.kepner-tregoe.com\/de\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/staging.kepner-tregoe.com\/de\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/staging.kepner-tregoe.com\/de\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/staging.kepner-tregoe.com\/de\/wp-json\/wp\/v2\/comments?post=61019"}],"version-history":[{"count":1,"href":"https:\/\/staging.kepner-tregoe.com\/de\/wp-json\/wp\/v2\/posts\/61019\/revisions"}],"predecessor-version":[{"id":61020,"href":"https:\/\/staging.kepner-tregoe.com\/de\/wp-json\/wp\/v2\/posts\/61019\/revisions\/61020"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/staging.kepner-tregoe.com\/de\/wp-json\/wp\/v2\/media\/2488"}],"wp:attachment":[{"href":"https:\/\/staging.kepner-tregoe.com\/de\/wp-json\/wp\/v2\/media?parent=61019"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/staging.kepner-tregoe.com\/de\/wp-json\/wp\/v2\/categories?post=61019"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/staging.kepner-tregoe.com\/de\/wp-json\/wp\/v2\/tags?post=61019"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/staging.kepner-tregoe.com\/de\/wp-json\/wp\/v2\/ppma_author?post=61019"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}