{"id":25521,"date":"2018-12-06T13:30:00","date_gmt":"2018-12-06T13:30:00","guid":{"rendered":"https:\/\/staging.kepner-tregoe.com\/experience-based-learning-build-confidence-get-practice-drive-adoption-have-some-fun\/"},"modified":"2025-07-10T14:42:00","modified_gmt":"2025-07-10T14:42:00","slug":"experience-based-learning-build-confidence-get-practice-drive-adoption-have-some-fun","status":"publish","type":"post","link":"https:\/\/staging.kepner-tregoe.com\/de\/blogs\/experience-based-learning-build-confidence-get-practice-drive-adoption-have-some-fun\/","title":{"rendered":"Experience based learning, build confidence, get practice, drive adoption, have some fun"},"content":{"rendered":"

\u201cLearn by doing\u201d is one of the most common mantras repeated in universities and business learning programs\u2026 but why?\u00a0 Centuries (yes, you read that correctly) of experience have shown that experience-based learning is far more effective than traditional classroom\/textbook approaches.\u00a0 In modern business, it is used to build employee confidence in their skills, practice critical (sometimes cognitive) tasks, and drive adoption of consistent ways of working.\u00a0 The benefits of this model are a stark contrast to traditional learning methods which struggle with knowledge retention and application of concepts in the workplace.<\/p>\n

What is \u201cExperience Based Learning“?<\/h4>\n

The concept of Experience based learning isn\u2019t new and first references can be traced back to Aristotle in 350BC when he wrote in the Nichomachean Ethics „for the things we have to learn before we can do them, we learn by doing them“. Experience based learning as a formal education approach is largely based on David Kolb\u2019s Experiential Learning Model<\/a> developed in the early 1980s and widely adopted across corporate learning programs for the past 25+ years.<\/p>\n

Experience based learning models are built on 4 elements:<\/p>\n

1. Concrete experiences<\/p>\n

2. Observation and reflection on the experience<\/p>\n

3. Formulating abstract concepts based on the reflection<\/p>\n

4. Experimenting and testing out new concepts<\/p>\n

These elements are connected into a cycle, but the process can start at any element.\u00a0 Typically, the cycle begins with an experience that the learner has, followed by an opportunity to reflect on that experience, making observations about cause, effect and implications. The learner then draws conclusions about what they experienced and observed and develops ideas about future actions that could be taken.\u00a0 The learning cycle continues with experimentation with different behaviors and trying out some of the ideas that were developed, creating a new set of experiences that lead to the cycle starting all over again.<\/p>\n

Experience Based Learning and Service Excellence<\/h4>\n

In the quest for service excellence, your company and your employees face a lot of unknown and ambiguous situations that require them to \u201cthink on their feet\u201d and act decisively with often incomplete information.\u00a0 With the diversity of technology, data and processes that make up IT and Operations environments and the speed in which things change, it isn\u2019t realistic to expect (even the most senior) staff to understand all the pieces and their interworking.\u00a0 Modern Service Excellence is all about working with the tools and information you have and making the best of the situation.<\/p>\n

Experience-based learning is all about developing thinking skills.\u00a0 If the problems that your staff face in their day jobs were simple, repetitive and having clear answers, you\u2019d just fix them and not have to deal with them anymore.\u00a0 But this isn\u2019t the case \u2013 every incident, problem, change and improvement opportunity is unique and your staff needs the ability to effectively break them down and develop an appropriate response.\u00a0 Experience-based learning is focused on the troubleshooting analysis and decision-making process, more than producing a specific answer or outcome. Emphasis is placed on de-brief activities and exploring the cause and effect of different decisions \u2013 reinforcing the concept that in business\/operations there is often no perfect solution or right answer and that everything has trade-offs.<\/p>\n

We, KT, have had the privilege of working with many IT service organizations. One of those clients – the largest global provider of software \u2013 determined that sustaining exceptional troubleshooting behavior change requires more than just \u201clearning.\u201d\u00a0 They insist that front-line customer-facing team members, and their internal problem escalation team members learn AND \u201cdo.\u201d Their commitment to world-class customer service inspired them to extend training to include \u201cdoing\u201d which is now the favorite part of the learning experience based on classroom feedback.<\/p>\n

Kepner-Tregoe has been the industry leader in problem-solving consulting and training for over 60 years, working with companies around the globe and across industries to solve some exciting (sometimes scary) problems and provide employees with the skills they need to confidently deliver results.\u00a0 KT\u2019s experience-based learning methods integrating tools such as simulations and mentoring of in-tact teams have led to countless success stories for companies just like yours.<\/p>\n","protected":false},"excerpt":{"rendered":"

\u201cLearn by doing\u201d is one of the most common mantras repeated in universities and business learning programs\u2026 but why?\u00a0 Centuries (yes, you read that correctly) of experience have shown that experience-based learning is far more effective than traditional classroom\/textbook approaches.\u00a0 In modern business, it is used to build employee confidence in their skills, practice critical […]<\/p>\n","protected":false},"author":17,"featured_media":1117,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[],"ppma_author":[86],"class_list":["post-25521","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"acf":[],"yoast_head":"\nExperience based learning, build confidence, get practice, drive adoption, have some fun - Kepner-Tregoe<\/title>\n<meta name=\"description\" content=\"If the problems your staff faced were simple and had clear answers you\u2019d just fix them and they\u2019d go away. 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