Root Cause Analysis

• 2 days led by an expert instructor
• Access to digital tools and resources
• Troubleshooting skills you can use immediately on the job
• Certificate of completion & KT Foundations Badge
• Certification Credits : 1.4 CEUs

Anyone who is required to troubleshoot, perform investigations or root cause analysis (RCA), manage incidents, or conduct problem solving. Functional troubleshooting roles often include service, support, and quality engineers; problem and incident managers; analysts, technicians, auditors, and others responsible for resolution of critical incidents and problems.

• Learn the best-in-class root cause analysis methodology…proven in all types of industries and organizations for over 60 years.
• Discover the power of KT Clear Thinking and walk away with a framework that integrates easily with Lean, Six Sigma, 8D, ITIL, CAPA, and other methodologies.
• Apply the skills learned to rapidly identify the cause of problems back on the job.

• Understand whether you truly have a cause-unknown problem
• Obtain a clear, factual description of the problem through rigorous questioning techniques
• Create and test hypotheses, and confirm root cause before adopting a fix
• Identify where else the fix may cause problems and prevent unintended consequences